KRESS, Markus, 2010. Intelligent Business Process Optimization for the Service Industry. [Erscheinungsort nicht ermittelbar]: KIT Scientific Publishing. ISBN 9783866444546.
Elsevier - Harvard (with titles)Kress, M., 2010. Intelligent Business Process Optimization for the Service Industry. KIT Scientific Publishing, [Erscheinungsort nicht ermittelbar].
American Psychological Association 7th editionKress, M. (ca. 2010). Intelligent Business Process Optimization for the Service Industry [Cd]. KIT Scientific Publishing.
Springer - Basic (author-date)Kress M (2010) Intelligent Business Process Optimization for the Service Industry. KIT Scientific Publishing, [Erscheinungsort nicht ermittelbar]
Juristische Zitierweise (Stüber) (Deutsch)Kress, Markus, Intelligent Business Process Optimization for the Service Industry, [Erscheinungsort nicht ermittelbar] 2010.