*Result*: Stakeholder management and financial sustainability in philanthropic hospitals.
Title:
Stakeholder management and financial sustainability in philanthropic hospitals.
Authors:
de Carvalho ARM; Regional University of Blumenau, Blumenau, Brazil., Tontini G; Regional University of Blumenau, Blumenau, Brazil.
Source:
Journal of health organization and management [J Health Organ Manag] 2025 Jun 25; Vol. 39 (5), pp. 665-687.
Publication Type:
Journal Article
Language:
English
Journal Info:
Publisher: Emerald Country of Publication: England NLM ID: 101179473 Publication Model: Print Cited Medium: Internet ISSN: 1758-7247 (Electronic) Linking ISSN: 14777266 NLM ISO Abbreviation: J Health Organ Manag Subsets: MEDLINE
Imprint Name(s):
Original Publication: Bradford, West Yorkshire, England : Emerald, c2003-
MeSH Terms:
References:
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Contributed Indexing:
Keywords: Community engagement; Economic and financial support; Philanthropic hospitals; Social relationship management
Entry Date(s):
Date Created: 20241213 Date Completed: 20250625 Latest Revision: 20250625
Update Code:
20260130
DOI:
10.1108/JHOM-07-2024-0286
PMID:
39670828
Database:
MEDLINE
*Further Information*
*Purpose: This paper explores how the maturity of social relationship management in philanthropic hospitals affects community engagement as well as economic and financial support.
Design/methodology/approach: The research is based on a sample of 121 philanthropic hospital organizations located in Brazil, answered by hospital managers. Using structural equation modeling, this study examines how the hospital's maturity in managing community relations influences both the community's engagement with the hospital and its economic and financial support. The model is related to the maturity of community relationship management (technology, process, people, strategy and organizational culture), community engagement (interactivity, social presence and loyalty) and community economic and financial support.
Findings: The results reveal that community involvement positively impacts economic and financial support, but there is no positive and direct correlation between the maturity of community relationship management and economic and financial support. As hospitals mature in management practices, community involvement in economic and financial support tends to decrease. Nevertheless, effective community engagement remains crucial for economic and financial support. The study emphasizes the need for structured relationship management within philanthropic hospitals and the implementation of effective strategies for community involvement.
Originality/value: This study introduces a new model for evaluating the maturity of hospital-community relationship management.
(© Emerald Publishing Limited.)*